WE PROVIDE SERVICES TO THE HOSPITALITY SECTOR, TRADE ONLY.

Minimum purchase requirements apply. Email us for more information.

Terms, Shipping & Returns

Shipping & Delivery

We use a global distribution service as part of our overall service. We use a team of experienced and dedicated shipping staff providing a fully co-ordinated fast, reliable and efficient distribution service. 

Delivery shall be made to the customer and not a third party. We must be informed in writing of alternative delivery instructions. If customers are unable to accept delivery of goods then the customer will be responsible for collection from depot holding goods or make payment for additional delivery arrangements.

We will not accept any liability for late delivery of the goods and delivery time will not be of the essence of the contract.

We will not accept liability for non-delivery, where this is caused by circumstances beyond its control.

All risks shall pass to the consumer upon delivery.

All delivery costs must be paid by cleared funds to us before dispatch will take place.

Please ensure you have made all the necessary arrangements to accept delivery on the agreed date.

Please check the dimensions of the delivery address for access (including doors, corridors, stairs & corners) and the proposed location before ordering large pieces of furniture to ensure successful delivery and to confirm that the product is the right size for your needs.

In the event that your item is not in stock, we will back order it for you. You will always be given the option to cancel your order if you would rather not wait.

You must notify us about the loss, damage or delay within 7 days after delivery of the shipment or within 7 days from the date the shipment should have been delivered or if the claim relates to other services within 21 days from the date you ought reasonably to have become aware of the loss, damage or delay.

We will assume the shipment was delivered in good condition unless the receiver has noted any damage on our delivery record when he or she accepted the shipment. In order for us to consider a claim for damage, the contents of your shipment and the original packaging must be made available to us for inspection;

Save as otherwise provided by any applicable convention and or law, your right to claim damages against us shall be extinguished unless an action is brought in a court of law within 1 year from the date of delivery of the shipment or from the date on which the shipment should have been delivered or from the date on which the carriage ended or if the claim relates to other services within 1 year from the date you ought reasonably to have become aware of the loss, damage or delay;

In case of acceptance by us of part or all of your claim, you warrant to us that your insurers or any other third party having an interest in the shipment shall have waived any rights, remedies or relief to which they might become entitled by subrogation or otherwise;

The shipment shall not be deemed to be lost until at least 30 days have elapsed since the date you notified us of the non delivery. We may agree with you in writing to shorten this period.

Ordering

All orders can be made through our website using the quote system or the cart system. Once an order is received we will endeavour to delivery all goods in a timely manner and communicate throughout the process with the customer. For quoted products the delivery information and terms will be provided along with the initial quote. Once the quote is accepted and agreed by both parties we will convert the quote to an order for processing.

Payment, Pricing & Promotions

Paypal is our online payment processor and can be used without having a Paypal account. Just click the option in Payal "Don't have a Paypal Account". All online payments are made through our payment processor i.e. Paypal. Payments are secured by the processors software and payments are protected by their buyer protection policy. View the processors protection policy here. All prices are stated on our website and in quotes provided. All promotions are stated on our website and are subject to promotional terms specific to each promotion. We have the right to amend, change and correct errors in our pricing at any time.

Viewing Orders

Orders can be viewed by logging into your account on our website by clicking the Log In link on the top right of each page. Once you have accessed this area all previous, current and ongoing orders can be viewed here. All information relating to your order, shipping address, payments and account details can be viewed through your online account area. Information such as email addresses and delivery details can be controlled and edited in this area also.

Lighting Returns
 
As all our lighting products are made to order, we charge a 30% return fee. All customised orders cannot be returned as they have been personalised for your order and cannot be used for future orders. It is expected that the goods will be returned in the same condition they are received by you.  You are liable for all postage costs and breakages incurred during the return delivery.